Shipping policy
Order Confirmation
Once your purchase is complete, you’ll immediately receive an email receipt confirming your order. Your payment method is pre‑authorized upon receipt of this confirmation.
We then verify stock availability directly with our warehouse or suppliers. If your item cannot be shipped right away, we cancel the pre‑authorization on your card and notify you via email. Once your goods are ready, we finalize payment and prepare your order for dispatch.
Delivery Process
All orders are shipped promptly, securely, and with care. After payment is processed, your items are dispatched within the estimated delivery timeframe shown on the product page.
You’ll receive an email notification once your order leaves our warehouse. Our logistics team selects the most reliable courier and delivery method for each order. Please note that courier selection and dispatch options are managed internally and cannot be customized by customers.
Shipping Charges
We believe in transparent pricing. Rather than hiding shipping costs within product prices, we display them separately — helping you save more.
Many retailers advertise “free shipping” by including delivery fees in product prices. This often means you pay multiple shipping charges when buying several items. With us, you pay only once, and you always know exactly what you’re paying for.
| Item Type | Weight Range | Shipping Fee (ZAR) |
|---|---|---|
| Standard | 0.01 kg – 30 kg | R 100.00 |
| Medium | 30.01 kg – 50 kg | R 200.00 |
| Large / Bulky | 50.01 kg and up | R 500.00 |
Estimated Delivery Time & Order Cut‑Off
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Handling Time: 0 – 2 Business Days (Mon – Fri)
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Transit Time: 2 – 5 Business Days (Mon – Fri)
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Order Cut‑Off: 1:00 PM (GMT+02:00) Central Africa Time – Harare
Delivery Coverage
We deliver to all locations across South Africa.
Tracking Information
After placing your order, you’ll receive a confirmation email containing your tracking number. Please note that live tracking updates may take a few hours to appear.
Once your parcel leaves our warehouse, delivery control transfers to the courier. If you experience any issues with tracking or delivery updates, please contact the courier directly.
Wrong Address Disclaimer
Customers are responsible for ensuring that shipping details are accurate. Incorrect addresses may result in failed delivery.
If you notice an error in your address, contact us immediately so we can cancel the order and help you reorder with the correct details.
For any inquiries regarding our Shipping Policy, please reach out:
Support: Office Hours
Phone: 083 777 1029
Email: hello@radicand.co.za
Address: 58 Scott Street, Newcastle, KwaZulu‑Natal, 2940, South Africa